Homefix Custom Remodeling Review (2024)
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Homefix Custom Remodeling (HCR) offers home remodeling services across eight categories. The company can install new siding, windows, and doors, plus regular and solar roofing shingles, gutters, and insulation. Homefix also installs accessible bathtubs and showers.
Since its founding in 1990, Homefix has dedicated itself to helping homeowners protect and improve their most important asset. The company is a Certified Home Performance Contractor and offers an exclusive Triple Platinum Lifetime Warranty on its services. In this article, we explore Homefix reviews and discuss its services, pricing, and availability in greater depth.
Overview of Homefix
Here’s a quick overview of Homefix Custom Remodeling and its services:
- Founded: 1990
- State availability: Florida, Maryland, North Carolina, Virginia, and Washington, D.C.
- Services offered: Windows, doors, gutters, roofing, solar shingles, siding, insulation, and accessible bath solutions
- Price range: Varies by project and location, but generally mid-range to high-end prices
- BBB rating: A+
- Phone number: 800-306-4663
Homefix Reviews
You can find Homefix reviews on several sites, including the Better Business Bureau (BBB) and Best Company. As of December 2022, the company had an A+ rating on BBB and an average customer rating of 2.79 out of 5 stars.
Positive reviews mention friendly and knowledgeable door-to-door sales representatives as well as quality products, excellent workmanship, and thorough cleanup. Negative reviews for Homefix focus on unsolicited sales calls, high-pressure sales tactics, or high prices. Some dissatisfied customers describe issues with the installation compounded by a poor response when they notified the company.
What Homeowners Say About Homefix
Below is a sample of Homefix Custom Remodeling (HCR) customer reviews posted online:
“We live in the Raleigh-Durham area, and we were in desperate need of new windows since ours were builder grade and original to the house. We are extremely happy with the ones ordered and installed from HCR. They are just beautiful. I can finally open my windows in case of a fire! We don’t hear road noise like before, and I look forward to the energy savings. Suki, our account executive, was thoughtful and kind throughout the entire process of getting our new windows installed. We were so impressed that we chose to have new gutters installed from HCR as well and have been very impressed with those results as well. I highly recommend HCR!” —Laura S. via BBB
“The Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch, but the deal I was given was literally too good to refuse. Before hearing the sales pitch, we had already seen at least five different companies build a sample roof in my living room. This was easily the best design I had seen! We choose a Biscayne Blue tile. We also required a ridge vent because our house was older. Initially the visual wasn’t what we expected, but the more we look at it the prettier it gets. We couldn’t be more happy with Homefix Custom Remodeling.” —Jack H. via BBB
“My only concern is that my price went up slightly after installation. The windows were as quiet as I desired. But the sealant took a long time to dry, and I was left to put my shades back up because of the drying time. Also, I have bars on the basement window that Mark told me they would remove and replace upon completion. Antonio did not have to remove the bars yet was able to install the windows. I hope that will not be an issue for me in the long term. Overall, I’m enjoying the windows. They look great. I really like the silver glaze, as it add a bit of a tint to the windows. Thank you.” —Gwen W. via BBB
“This company leaves a lot to be desired. We had our entire house resided by this company and all of our windows replaced with them. We have a broken window latch that hasn’t been repaired or replaced since installment. The siding subcontractor sided over our two external power outlets, and despite multiple work orders and three appointments, no one showed up or contacted us on the days as scheduled. I have lost three work days while waiting on them to show up. We had similar communication and compliance issue during initial remodeling. We owe them nothing, but they owe us warranty work, and we can’t seem to get it.” —Kelley L. via BBB
Homefix Services
Homefix advertises eight service categories: windows, roofing, doors, gutters, insulation, solar shingles, siding, and accessible baths.
Windows
You might consider purchasing replacement windows from Homefix if you notice drafts from your old windows or rising HVAC costs. The company can also install new windows to address any aesthetic issues or operating flaws. Homefix works with Extreme, a high-end window manufacturer, to design custom solutions for each customer. That means any windows you purchase will be built to your exact specifications.
Because of its focus on quality and customer satisfaction, Homefix has high standards for the windows it installs. Double or triple panes and ultra-tight seals provide insulation and efficiency, and fully fusion-welded seams and hard-wearing locks provide security. Customers can also choose from various colors, styles, trims, and sizes to suit their needs and preferences.
Unlike many home improvement companies, Homefix will replace a single window. However, the company notes that it is usually more cost-effective to replace multiple windows at once. Replacing a single window can take as little as 30 minutes.
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Roofing
Homefix is a GAF-Certified Master Elite roofing contractor, a status only granted to the top 3% of roofing companies. This certification allows Homefix to offer an exclusive warranty on all its GAF roofing products. The company offers various colors and designs so homeowners can choose a look they love.
Whether you need a new roof due to age or damage, the highly trained roofers at Homefix can help. They install durable and energy-efficient shingles designed to keep the elements out and conditioned air in. According to the Homefix website, most roofing jobs can be completed in three to five days, though some can take as little as one day.
Doors
Several issues could lead you to purchase new doors. Your old door might be too drafty or noisy, or you might be worried about its safety or functionality. Homefix offers a large selection of exterior doors, including sliding glass doors. A salesperson will be happy to walk you through all the options to help you design the perfect entry, patio, or storm door for your home.
For doors, Homefix works primarily with ProVia, a professional-class manufacturer that creates made-to-order doors. You can customize everything from the door configuration and style to the skin, glass, finish, and hardware. New door replacement should take five or six hours. However, some doors may take longer than others.
Gutters
Homefix can install gutters as part of a larger roofing project or as a stand-alone service. The company partners with StormMaster for its gutter systems, offering customers long-lasting gutters with hidden hangers. Both copper and aluminum options are available, with the latter including several colors to choose from. For easier maintenance, you can even add a Bulldog Gutter Guard system to your order.
Most gutter systems only last about 20 years. Splits, cracks, and sagging can indicate that your gutters need to be replaced soon. Your home could develop foundation or roof issues due to clogged or ineffective gutters. Homefix can design a gutter system that addresses your home’s unique needs and increases its curb appeal.
Insulation
High-quality insulation can lower energy costs, eliminate drafts, keep indoor temperatures consistent, and improve air quality by keeping pollutants out. If you want to upgrade or replace your insulation, Homefix can help. In addition to installing new insulation, the specialists at Homefix will use caulk and foam to fill any holes, cracks, or gaps that might compromise the barrier between your home and the elements.
Solar Shingles
Solar shingles are growing in popularity as energy costs rise and consumers look for eco-friendly alternatives. Homefix is one of only seven U.S. companies licensed to install Timberline Solar shingles from GAF Energy. This one-of-a-kind roofing system incorporates solar technology into shingles that can be nailed down for a traditional installation.
The solar shingles installed by Homefix are strong enough to withstand 130-mph winds. They shed water and qualify for Energy Star tax credits. Homefix estimates that the average U.S. home will need 28 to 36 solar shingles to cover its energy needs.
Siding
Homefix specializes in ProVia super polymer siding, which offers all the benefits of vinyl siding. Not only does it come in a wide variety of colors that resist fading, but it also can be more cost-effective and energy-efficient than other siding materials, such as wood or metal.
ProVia offers several lines of super polymer siding, including traditional horizontal designs and board-and-batten vertical siding. Homefix also installs manufactured stone exteriors and cladding panels that mimic the look of natural wood shake siding.
If you plan to install new siding, Homefix recommends waiting for the moderate temperatures of spring or fall. You can expect high-quality siding, such as that available from ProVia, to last 20 to 40 years, assuming proper maintenance.
Accessible Baths
Homefix does not provide much information about bathroom remodeling online. The company offers limited services in this category, including accessible tub and shower installations. A walk-in tub or shower can be a particularly helpful upgrade for senior citizens or others who cannot use a traditional bathtub.
State Availability
Homefix has its corporate headquarters in Columbia, Maryland, which is located just southwest of Baltimore. However, the company also operates in North Carolina, Virginia, and Florida. Below is a complete list of Homefix locations, per its website:
- Tampa, Florida
- Columbia, Maryland
- Charlotte, North Carolina
- Morrisville, North Carolina
- Henrico, Virginia
- Norfolk, Virginia
- Vienna, Virginia
From these offices, the company can service nearby areas such as Raleigh, North Carolina; Fairfax, Richmond; Virginia Beach, Virginia; and Washington, D.C.
Homefix Pricing and Costs
Homefix does not have any pricing information posted on its website. Part of the reason for this is that the cost of any project, such as window replacement or gutter installation, depends on several factors. Providing a general price range for Homefix projects would be particularly difficult given how customizable many of its products are.
In general, you can expect Homefix’s pricing to fall closer to the high end of the average costs you see on Thumbtack and similar sites. Homefix offers only the highest-quality products to confidently guarantee 100% customer satisfaction. As a result, its prices may be higher than some competitors—particularly those that emphasize affordability as their top selling point.
To receive a price estimate, you can fill out a form on the company’s website or call 800-306-4662. Costs will vary depending on the nature of the project as well as your location and the specific products you select.
Our Recommendation
Homefix is a good choice for homeowners who value quality above cost. In all the products it installs, Homefix says it looks for three characteristics: efficiency, security, and beauty. Homefix provides services in eight categories, including windows, doors, siding, and roofing. Further, the company offers a 100% satisfaction guarantee and a lifetime warranty.
You can request a quote through the Homefix website or by calling the number for new customers at 800-306-4662.
Homefix Custom Remodeling FAQ
What is the best way to contact Homefix?
New customers can contact Homefix at 800-306-4662, while existing customers can call 844-427-3678. Alternatively, you can reach out via an online contact form or request a free estimate. Both forms require your name, email address, and phone number.
What are the pros and cons of Homefix?
Here are a few pros of Homefix:Variety of financing options100% satisfaction guaranteeFairly wide range of servicesFinal inspection walkthroughDesignated service managerHigh-end productsCustom design processHere are some cons of Homefix:Relatively limited service areasHigher prices than some competitors
Where does Homefix provide service?
Homefix Custom Remodeling services several cities in Maryland, Virginia, and North Carolina, as well as in Washington, D.C., and Tampa, Florida.
Is Homefix a reputable company?
Yes, Homefix is a reputable company. It has been in business for more than 30 years and has been BBB accredited since 1993. As of December 2022, Homefix has an A+ rating on BBB.
How We Chose the Top Remodeling Companies
We researched dozens of remodeling companies. Then, we created a rating system based on several factors to score them. We evaluated each company’s offered services and state availability. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options.
We reviewed each company’s licenses, certifications, and liability insurance coverage. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. We also read each company’s warranties to learn about product coverage and transferability.
Finally, we reviewed the company’s years of experience and customer reputation on the Better Business Bureau (BBB). We also analyzed the 100 most recent reviews on various sites including Best Company, Google Reviews, and Trustpilot across various locations and branches.
