Jacuzzi Bath Remodel Review (2024)
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Rather than being a single entity, Jacuzzi Bath Remodel is a network of licensed dealers who work with Jacuzzi to sell and install its full line of customizable bathtub and shower products. This network covers the entire United States and more than 100 countries.
Below, we discuss the pros and cons of Jacuzzi Bath Remodel and its available services, remodeling timeline, and pricing. We also rounded up a few customer reviews to give you an idea of what to expect.
Fast Facts About Jacuzzi
- Founded: 1915
- State availability: 50
- Warranty options: Limited lifetime warranty for Jacuzzi baths and all factory-installed components; see warranty page for more info
- Energy-efficient products available: No
- Get a quick quote: Visit Jacuzzi Bath Remodel
Jacuzzi
Jacuzzi Bath Remodeling Reviews
On the Better Business Bureau (BBB) and Yelp, different Jacuzzi Bath Remodel locations have their own profiles, such as Jacuzzi Bath Remodel of AZ. Other locations include Portland, Seattle, Atlanta, Boise, and the Twin Cities. As a result, the company’s BBB rating and average customer rating varies by location. Each of the aforementioned branches had a BBB rating of at least A- as of January 2024. Most also have an average customer rating of 4 stars or higher.
Customer reviews for Jacuzzi Bath Remodeling are polarized. Many customers express satisfaction with the process and the finished product, while others cite higher-than-average prices, delays, or communication issues. By comparison, few mention issues with the quality of the installation or product.
What Homeowners Say About Jacuzzi
The reviews below were pulled from the BBB page for Jacuzzi Bath Remodel of AZ:
“If you’re considering doing a remodel on your bathroom your first call should be to Jacuzzi. I am so happy with the shower remodel. They are total professionals from start to finish. The team showed up to my home at 7 a.m. right on time and worked nonstop until the job was complete. They updated me at every major step and invited me in to view the progress. They were fast, detailed, and friendly. I can’t wait for them to come back and do my other bathroom! I highly recommend!“
—Jason M. via BBB
“It is a very nice project that would be rated 5 stars. The problem I had was with the scheduling and how long the project would take. We were told it would only take one day but ended up taking two. We were told the project would be done between May 14 and May 31, and we received regular phone calls for two or three a week stating it would be done by May 31. But two days before, we received a call saying that it would not be done by that date, and new dates pushed it out until 6/9 as the earliest. There was a lot of frustration with the sales team and the customer service team. They told us it would be done in one day even after we discussed what was involved. Customer service or scheduling team had to know that the project would not be done by the projected date well before the two-day notice. There should be some backup plan if there are scheduling problems—i.e. more help and an alternate team in case of call outs or injuries. I was to the point where I wasn’t sure I wanted to do the project. I am glad I did; it’s a good product. But more should be put in the planning portion of the sales and scheduling.”
—Mark J. via BBB
“Our installers were great! They arrived on time and were very friendly, knowledgeable, and professional. They removed our old tub/shower and replaced it with a walk-in shower, new fixtures, and sliding door. The whole job was only five or six hours, and they cleaned up and disposed of everything. Our bathroom looks amazing! In addition, from the time we purchased our shower and enclosure until installation, we received a weekly check-in phone call from Jacuzzi Bath Remodel to ask if we had any questions or concerns or if there was anything we needed from them. Great customer service, product, and employees! We will be doing our other bathroom with them!”
—Karen and Carlos J. via BBB
“This would have been a 5-star review had they not completely ghosted us for two months. We got the call that our supplies for our two bathrooms were ready so we could install a couple weeks early if we were okay that the bathroom shower door would be installed ‘shortly after.’ We agreed and had a great experience with the installers themselves. They were super professional and quick. Since then in October, we have had to chase down vague answers about our missing glass door (while obviously having paid for the job). This was not a cheap job—we did two bathrooms. Meanwhile, it looks like people after us have definitely had shower doors installed immediately. It feels like we were dropped like nothing after paying a large sum. It’s unacceptable to have to BEG a company for updates proactively. At this point, I am unconvinced we will ever get that door installed. Do not EVER agree to an incomplete install from this company. I would never refer them to anyone at this point.”
—Andrea S. via BBB
Benefits and Drawbacks of Jacuzzi
As you consider Jacuzzi Bath Remodel for your upcoming project, keep the following pros and cons in mind:
| Upsides | Downsides |
|---|---|
|
Uses nonporous acrylic infused with antimicrobial silver ions |
May be pricier than other options |
|
Offers several customization options, including ADA-compliant features |
Has customer reviews citing delays and communication issues |
|
Completes most installations in one day |
– |
Available Services
Jacuzzi itself does not provide bathroom remodeling services. Instead, it relies on independently operated and licensed third-party businesses to sell and install its bath products. Your local dealer may only install tubs and showers, or it may offer a wider range of remodeling services.
For a Jacuzzi bath remodel, you have three basic options: a new shower, a new tub, or a tub-to-shower conversion. Jacuzzi products come in an array of colors, patterns, and accessories, making it easy to design your dream bathroom.
Showers Remodels
Every aspect of a Jacuzzi shower system can be customized. Here’s an overview of the options available:
- Walls: Choose a solid matte color or a textured wall design. Jacuzzi even allows you to combine solid and textured options for a more personalized design.
- Fixtures: Jacuzzi offers several handheld slidebars and shower fixture sets to choose from. Its Deluxe Shower System comes with a rain showerhead, a handheld showerhead in a slidebar, and a thermostatic mixer. In addition to the two handles that control the temperature, a third handle allows you to control the water volume.
- Accessories: Maximize your shower space by adding a grab shelf, wall caddies, or corner shelves.
- Base: Jacuzzi offers a 2-inch center drain shower base or a 2-inch end drain shower base. If neither of these options suits your needs, you can also design a custom-sized shower base.
- Doors: For your glass shower doors, you can choose traditional concealed rollers or a modern exposed-roller design.
Bathtub Remodels
Some of Jacuzzi’s bathtub features mirror those available for its shower systems. For instance, you can choose from the same wall colors and textures, and you can add the same built-in storage accessories. You can add concealed roller or exposed roller doors if you choose a shower/tub combination.
For fixtures, you can choose from various handheld slidebars, bathtub spouts, and full bathtub sets. Many customers go with either a 19-inch soaking bathtub in high-gloss acrylic or a 19-inch whirlpool bathtub with hydromassage. Larger jetted tubs, however, are Jacuzzi’s true specialty.
Tub-to-Shower Conversion
Maybe you want to replace the outdated tub in your master bathroom with a modern walk-in shower. In that case, a tub-to-shower conversion is what you need. This change can instantly update the look and feel of your bathroom, which could boost your home’s resale value or simply give you a more luxurious daily experience.
With a tub-to-shower conversion, you can access all the customization options mentioned above, including overhead rain showerheads and built-in shelving systems. If you aren’t ready to fully get rid of your bathtub, you can go with a bathtub/shower combo.
Safety Remodels
Jacuzzi has several bath products designed with safety in mind. This includes not only walk-in tubs but also low- or no-threshold showers. A barrier-free or rolling shower base makes it easier for those with mobility or stability issues to get into the shower. You can also add a removable shower seat, grab bars, or a built-in seat.
Remodeling Timeline
Jacuzzi Bath Remodel advertises one-day bathroom renovations. The process involves three steps:
- Get a free quote. Start by requesting a quote over the phone or through the Jacuzzi website. A local dealer will reach out to discuss your renovation and schedule a design consultation. During this in-home consultation, the sales representative will take measurements, provide samples, and help you customize your selection. Then, the salesperson will offer a down-to-the-penny quote and give you an estimated timeline.
- Schedule installation. If you decide to move forward, your shower or tub will be custom-manufactured to fit the precise measurements of your existing bath area. Once it is ready, your local dealer will schedule the installation. A team will bring your new bathtub or shower to your home and install it. Most installations can be completed within a single day. However, some remodeling projects require additional time.
- Enjoy your new tub. Jacuzzi makes its tubs, showers, and wall surrounds from nonporous acrylic. This material is both stain-resistant and easy to clean. Jacuzzi also infuses its shower walls with anti-microbial silver ions to prevent the growth of mold and bacteria. If you find any issues after installation, your remodel will be covered by a limited lifetime warranty against material and workmanship defects.
Because Jacuzzi products are sold and installed by independent dealers, turnaround times and scheduling may vary. However, Jacuzzi has designed its products to streamline the installation process as much as possible. Your installation will not be scheduled until your bath or shower and all its parts are completely ready.
Jacuzzi Pricing and Costs
Bathroom remodel costs will vary depending on several factors. For Jacuzzi Bath Remodel, the two biggest factors are the style of bathtub or shower you select (the materials) and the complexity of the installation (the labor). Your location may also affect the price.
Jacuzzi offers a wide range of bath and shower designs, but it does not post any prices on its website. Instead, it directs customers to its concierge team or a local dealer. You can customize your Jacuzzi tub or shower with different wall colors, textures, and patterns, as well as various hydrotherapy options and safety or accessibility features.
You can request a quote online or call 888-223-8813. The online form simply asks for your full name, email address, phone number, and ZIP code. Once you submit the form, you will receive a confirmation message. Shortly thereafter, a local dealer will reach out to gather more information and set up a free design consultation.
As of January 2024, the Jacuzzi Bath Remodel site advertises a deal that includes no interest and no payments for a year, 50% off installation, and free fixtures. Your local dealer may offer its own specials, too. The price you receive at your initial Jacuzzi Bath Remodel consultation is valid for one year.
Jacuzzi
Our Recommendation
With high-quality products, a range of customization options, and a streamlined installation process, Jacuzzi Bath Remodel can be a great choice for your tub or shower upgrade. The brand’s walk-in tubs and low-threshold showers provide a safe experience for seniors and differently abled individuals. Plus, the silver-infused nonporous acrylic used in Jacuzzi tubs makes maintenance easy.
Before deciding on a home improvement or remodeling company, we recommend gathering quotes from at least three providers. You can compare the features and pricing offered by different brands and the timelines quoted by different companies.
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Jacuzzi Bath Remodel FAQ
What material does Jacuzzi Bath Remodel use?
Jacuzzi Bath Remodel uses nonporous acrylic for all its products, including its whirlpool tubs, shower systems, and hot tubs. Jacuzzi infuses its acrylic shower walls with silver ions to prevent microbial growth. The company also offers Tri-Tek composite wall panels that resist scratching and UV rays.
How long has Jacuzzi Bath Remodel been in business?
Jacuzzi Bath Remodel has been in business for more than 25 years. However, the Jacuzzi brand has existed since 1915, and individual dealers may have more than 25 years of experience. Jacuzzi Bath Remodel is a wholly owned subsidiary of Jacuzzi that uses a network of licensed but independently operated dealers.
What is the warranty on Jacuzzi Bath Remodel products?
Jacuzzi Bath Remodel backs its products with a limited lifetime warranty against defects in the workmanship and materials.
What are the benefits of Jacuzzi Bath Remodel?
The main benefits of Jacuzzi Bath Remodel are its one-day installation process, long-lasting and easy-to-clean materials, hydrotherapy features, and limited lifetime warranty.
How We Chose the Top Remodeling Companies
We researched dozens of remodeling companies. Then, we created a rating system based on several factors to score them. We evaluated each company’s offered services and state availability. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options.
We reviewed each company’s licenses, certifications, and liability insurance coverage. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. We also read each company’s warranties to learn about product coverage and transferability.
Finally, we reviewed the company’s years of experience and customer reputation on the Better Business Bureau (BBB). We also analyzed the 100 most recent reviews on various sites including Best Company, Google Reviews, and Trustpilot across various locations and branches.