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Long Home Products is a home remodeling company that operates in New England and the mid-Atlantic region. It offers installation and replacement services for roofing, windows, and more.
In this article, we review Long Home Products, including its services, warranties, and customer reviews.
Fast Facts About Long Home Products
- Services: Roofing, windows, doors, baths
- Get a quick quote: Visit Long Home Products
- State availability: Connecticut, Florida, Maine, Maryland, Massachusetts, New Hampshire, Pennsylvania, Rhode Island, Virginia, West Virginia, and Washington, D.C.
Benefits and Drawbacks of Long Home Products
Here are some pros and cons of Long Home Products:
| Upsides | Downsides |
|---|---|
|
Provides all-inclusive pricing and competitive financing |
Does not provide estimates online or over the phone |
|
Offers lifetime warranties and a 100% satisfaction guarantee |
Service area is limited to nine East Coast states |
|
Has a wide variety of door, window, roofing, and bath products |
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Long Home Products Services
Long Home Products offers the following services: doors, roofing, windows, and baths. The company also offers fencing solutions through Long Fence.
Roofing
While many roofing companies stick to a single type of material, Long Roofing provides several options. You can choose standard asphalt shingle roofing, metal, or luxury and designer shingles for your new roof. Long roofers can also replace flat roofs.
Asphalt shingles are available in a variety of colors. Asphalt is the most common roofing material in the United States because it is durable and affordable. Long even offers Energy Star-rated shingles that can help reduce your cooling costs. Long’s roof replacement product, Integrity Roof Systems, comes with a 50-year warranty.
Long’s metal roofs feature tri-pigment reflective technology for superior energy efficiency. This Energy Star-rated material reflects more than 70% of the sun’s solar energy to reduce your cooling costs. Metal roofs also provide a sleek, modern look and excellent durability thanks to their Class A fire rating and Class 4 impact resistance.
Finally, Long can use luxury and designer shingles for your roof installation. These shingles mimic the look of slate or cedar shake roofs. Although they cost more than asphalt shingles, these shingles are stronger and more visually appealing.
Windows
Long offers affordable window replacement and installation. Options include double-hung windows, casement windows, awning windows, and bow and bay windows.
Long advertises as the exclusive retailer of Quantum2 Heat Mirror windows in the Mid-Atlantic and New England regions. These vinyl replacement windows feature two outer panes of double-strength glass, recessed steel locks, and welded frames with no caps or screws for better peace of mind. Thanks to these security features and industry-leading insulation, they can be counted among the best window brands available.
Although Long does not note a specific Energy Star rating for its new windows, it does provide and explain various ratings that indicate how well they block solar heat and UV rays. For instance, the Heat Mirror coating on its windows is 99.7% effective at blocking UV rays. Long also lists the R value and U factor for its windows—two measurements related to insulation.
Doors
Long Doors has been named a Platinum Dealer. It offers a wide range of Energy Star-rated entry doors, patio doors, and storm doors. Homeowners who choose Long benefit from highly secure and durable doors. Its doors have a polyurethane core that has been hot-dipped in galvanized steel. Homeowners can choose between a smooth or wood-grain finish.
When Long installs a door, it replaces the entire frame and threshold, too. Its frames are made from wood with a vinyl-coated aluminum jamb and vinyl-clad trim. The extruded thresholds are heavy-duty with corner seals and a thermal barrier riser. Each part of the door setup is designed to resist warping, rotting, cracking, and peeling, even in extreme weather conditions.
Baths
Rather than providing full bathroom renovation services, Long Baths focuses on one-day shower and bath remodels. The company can handle tub-to-shower conversions, shower replacements, and bathtub replacements. All of its tubs and showers are easy to maintain and are fully customizable. Tubs are made of high-density, non-porous acrylonitrile butadiene styrene (ABS) with antimicrobial properties. Showers feature Diamon-Fusion glass that resists spotting.
Homeowners can customize every aspect of their new walk-in shower or tub, including the wall color, tile patterns, and doors. Long even has several accessibility products for those who want to age safely in place. Options include jetted tubs, bench seats, low-barrier shower bases, slip-resistant bases, and grab bars.
Long Home Products Warranty
Long Home Products offers generous warranties on all its products, plus a 100% satisfaction guarantee. However, warranty coverage does vary depending on the product.
- Roofing: Long offers up to a 50-year warranty on its roof replacements. The SureStart PLUS warranty covers the full cost of shingles and labor if your Integrity Roof System needs to be repaired or replaced due to a manufacturer’s defect. Transferable warranties are also available.
- Windows and doors: Long offers a lifetime warranty that covers all labor and materials for any windows and doors it installs.
- Baths: Long offers a lifetime transferable warranty on its scratch-resistant baths and showers.
Your Long Home Products specialist should explain the relevant warranties and policies in detail during your in-home consultation. You can also call 844-404-9129 to speak to a product specialist before or after the at-home visit.
Long Home Products Reviews
Most online reviews for Long Home Products are positive. The company has an A+ rating on BBB with an average rating of 3.98 out of 5 stars on BBB and 4.7 stars on Google Reviews as of December 2022. The company will generally follow up on negative reviews within a week, apologizing and providing an email address so the homeowners can contact them directly to resolve the issue.
Below are a few reviews customers posted online.
“This company was excellent. All work was done on time, neatly, and professionally. There was excellent communication from the company to me on all phases of the project. The workmen were friendly and worked very diligently. They did an excellent job of cleaning up and removing the debris from the roof and the gutters. I am so pleased with Camilla, David, and the whole team who worked on my roofing project. I can recommend Long Home Products without reservation.” —Marjorie Bennett via Google Reviews
“The workers did great work, and we are happy with the finished product; however, we had to watch over them the entire job because they tried cutting corners. Thankfully we had a project manager we could contact, and he made sure they re-did the work so it was done right. We were told we would be getting a 50 year warranty that would be transferable (which was a big selling point for us), but we have not received it yet.” —Dan M. via BBB
“The sales person who came to our home was extremely pleasant, professional, and knowledgeable. I appreciated the fact she did not use high-pressure sales tactics to try to get us to decide on the spot. Unfortunately, Long was the most expensive out of the three estimates we sought, so we did not use this company.” —Scott Clifford via Google Reviews
“We met with sales representative Scott D and spent two-plus hours going over the roofing options, colors, pricing, install process, etc., and could not have had a more informative and professional meeting! Estimated time before project could begin was three to five weeks. Two weeks later, on a Monday, received a call from Tyler asking if roof could be done this week, And by Wednesday afternoon the install crew had stripped off old roof, replaced six rotted underpayment sheets, installed ice dam material, breathable membrane, new roof shingles, soffit vents, ridge vent, new seamless gutters and downspouts, and repaired part of a rake board. The crew, their on-site manager, Scott, Tyler, everyone was informative, polite, and most professional. This crew worked very well together and were proud of the work they performed, no short cuts, no compromises. They were awesome! We highly recommend Long Roofing and hope to use other divisions of this company for future projects!” —Joe P. via BBB
Our Recommendation
Long Home Products can help with several home improvement projects, including bath remodels and window installations. Many customers have reported a positive experience with the company, from the salesmen to the installation teams. Long stands behind its workmanship and products with generous warranties.
We always recommend gathering quotes from at least three different providers before choosing a home remodeling company for your project. You can schedule an in-home consultation with a quick phone call to Long Home Products or by requesting a quote online.
Long Home Products FAQs
What are the benefits of using Long Home Products?
Long Home Products offers the following benefits: High-quality products, Red Carpet Treatment guarantee, Excellent craftsmanship, Lifetime limited transferable warranties, Affordable prices, Competitive financing options, $500 reward for successful referrals
How many locations does Long Home Products have?
Long Home Products has six office locations. Its headquarters are in Savage, Maryland, which lies midway between Washington and Baltimore. The company also has regional offices in Pennsylvania, Connecticut, Massachusetts, and Florida. From its various locations, Long Home Products services the following areas: Connecticut, Florida, Maine, Maryland, Massachusetts, New Hampshire, Pennsylvania, Rhode Island, Virginia, Washington, D.C., and West Virginia
Is Long Home Products a good company?
Yes. Long Home Products is a family-owned company with more than seven decades of experience. It has been BBB-accredited since 2012. As of December 2022, Long Home Products had an A+ rating from BBB and an average customer rating of nearly 4 out of 5 stars. The company has also earned a 4.7 average rating on Google Reviews across 3,100 reviews. You can read about the company’s various awards and honors on its website.
How long has Long Home Products been in business?
In its current form, Long Home Products has been in business for 28 years. However, the company can trace its history back much further than that. It was originally founded in 1945 as Long’s Fence Co. in Washington, D.C. As the company expanded, it underwent a few name changes. In the 1990s, it rebranded as Long Fence and Home and finally Long Home Products.
How We Chose the Top Remodeling Companies
We researched dozens of remodeling companies. Then, we created a rating system based on several factors to score them. We evaluated each company’s offered services and state availability. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options.
We reviewed each company’s licenses, certifications, and liability insurance coverage. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. We also read each company’s warranties to learn about product coverage and transferability.
Finally, we reviewed the company’s years of experience and customer reputation on the Better Business Bureau (BBB). We also analyzed the 100 most recent reviews on various sites including Best Company, Google Reviews, and Trustpilot across various locations and branches.