Sears Protect Home Warranty Review (2024)

By Jesus Sanchez Garcia Updated May 9, 2024

All products and services featured are independently selected by our editors. However, when you buy something through our retail links, we may earn an affiliate commission.

Sears Protect Home Warranty, previously known as Sears Home Warranty, is a division of Sears Home Services that offers home service contracts. Sears Home Services recently revamped the entire Sears Protect policy by adding additional coverage plans, covered items, and service perks.

Our team conducted an in-depth review of the coverage options Sears Protect offers. We compared its plans against the best home warranty companies nationwide and found that Sears Protect is worth considering for those seeking basic appliance coverage.

Our Top Pick
VISIT SITE $200 Off + 2 Months Free + Roof Leak Protection
Monthly Cost $49–$60
Service Fee $65–$125
Plans Offered 3
Best for Extensive Coverage
VISIT SITE Get $150 Off All Plans
Monthly Cost $40–$80
Service Fee $100–$125
Plans Offered 3
Best Budget Coverage
VISIT SITE Use code HOUSE25 for $150 off & 2 months free
Monthly Cost $44–$48
Service Fee $65–$75
Plans Offered 3
Best for Systems Coverage
VISIT SITE Special Offer: $100 Off with Code “PROTECT”
Monthly Cost $45–$70
Service Fee $75–$125
Plans Offered 3

Fast Facts About Sears Protect Home Warranty


Sears Protect Home Warranty Rating and Review

We rated Sears Protect Home Warranty 3.9 out of 5 stars. Sears Protect offers comprehensive home appliance and systems coverage, a lengthy workmanship guarantee, and 49-state availability. However, it limits plan availability in some zip codes, doesn’t offer additional coverage options, and lacks accreditation from the Better Business Bureau (BBB).

Here’s how we rated Sears Protect Home Warranty on key metrics:


Benefits and Drawbacks of Sears Protect Home Warranty

We like that Sears Protect Home Warranty covers most aspects of a major appliance repair, such as labor and components. However, we dislike the company’s insistence on using a Sears service technician. Below are the benefits and drawbacks of Sears Protect Home Warranty:

Benefits

Drawbacks

 


 

Sears Protect Home Warranty Coverage Options

Sears Protect Home Warranty offers four coverage plans. It offers an appliances-only plan, a systems-only plan, and a comprehensive plan that covers both built-in systems and appliances. In addition, Sears Protect provides a 180-day workmanship guarantee for each repair, which is six times longer than the industry standard guarantee of 30 days.

When we pulled a quote using a 2,100-square-foot, single-family home in Richmond, Virginia, Sears Protect displayed only its Appliance Plan. A company representative pulled a quote for a similarly sized house with a Texas zip code and accessed all four plans.

Here is a detailed breakdown of each Sears Protect Home Warranty plan:

Appliance Plan

The Appliance Plan covers up to 12 home appliances, including built-in microwaves, dishwashers, clothes washers and dryers, garbage disposals, instant hot and cold water dispensers, range hoods, ranges or cooktops, refrigerators, trash compactors, and wall ovens.

HVAC Plan

This plan only covers your home’s central air conditioning and heating system.

System Plan

The System Plan covers 10 major systems: air conditioning, ceiling fans, doorbell, electrical systems, garage door openers, heating systems, plumbing systems, smoke detectors, water heaters, and water softener systems.

Whole Home Plan

The Whole Home Plan is Sears Protect’s most comprehensive coverage plan. It bundles all items in its System and Appliance plans together.

Optional Add-Ons

Sears Protect Home Home Warranty doesn’t offer additional coverage options. However, a company representative we spoke to said the company allows you to purchase additional coverage if you own three or more of the same appliance.

 


 

Sears Protect Home Warranty Pricing

Based on the pricing information a Sears Protect representative shared with our team, you can expect to pay between $36 and $77 per month for a Sears Home Warranty plan. On top of its standard plan costs, you must pay Sears Protect a $100 service call fee when you request service.

 


 

Sears Protect Home Warranty Coverage Caps

Sears Protect has a $3,500 coverage limit per covered appliance and a $6,000 limit per built-in system. The company also has a $12,000 coverage limit per policy term, which is typically one year. You must pay for repair services out of pocket once you reach the annual coverage limit.

 


 

Sears Protect Home Warranty Reviews

Our research shows that the BBB has not accredited Sears Protect. The company also doesn’t hold a BBB rating. Despite its lack of accreditation with the BBB, Sears Protect holds solid customer reviews on other third-party review sites such as Trustpilot.

While reading dozens of reviews, we found that customers enjoy Sears technicians’ service and the plan’s lengthy workmanship guarantee. Other customers dislike the limited availability of plan options and the lengthy claims process.

Here are a few positive reviews we found for Sears Protect Home Warranty:

Great service and very professional. The technician came in and went beyond and above my satisfaction—and even gave some tips to me to use so I won’t have this problem anytime soon again. —Kenneth E. via Trustpilot

The service technician was great! He called us two hours before the five-hour window he was originally supposed to come. He had a cancelation, so he was able to come early, which I was really grateful for. My standalone freezer was full of food and defrosting. He was very friendly and professional. He answered all my questions. He was a really proficient worker. I appreciated the time that he spent here. Thanks again!—Linda G. via Trustpilot

Here are some negative third-party reviews we found:

“They butchered a repair to my dryer last year, which cost me over $500 out of pocket for their incompetency. They are honoring replacing a washing machine that they could not repair. They recommended a specific replacement unit. Now, they’re telling me they don’t have one to ship me. I’ve been waiting since May 5 for my replacement washer. They’ve moved the delivery date out six times! At the moment, the delivery date is scheduled for the middle of July. They are the ones that recommended this unit. You would think it would be something they had available to ship immediately as it’s a replacement. The incompetency of this company is mind-blowing.” —Nick D. via Best Company

“I put a service request in on May 15th. The service tech came on May 17 and ordered the parts. It is now June 26—41 days since my refrigerator was diagnosed. Someone in case management finally told me the parts were back-ordered. No one at Sears ever attempted to contact me, even though every time I called to beg for help the agent swore someone would email me and tell me what was happening. No update was ever given to me. I had to be my own advocate.” —Allister B. via Best Company

 


 

How Sears Protect Home Warranty Compares to the Competition

The table below, listed from highest to lowest rating, displays how Sears Protect Home Warranty compares to other top home warranty companies.

ProviderMonthly CostService Fee
AFC Home Club$38–$63$75–$125
First American Home Warranty$47–$87$75–$125
Liberty Home Guard$49–$60$65–$125
American Home Shield$29–$90$100–$125
Sears Protect Home Warranty$36–$77$100
Select Home Warranty$44–$48$60–$75

Our Recommendation

Sears Protect Home Warranty is a solid choice if you want the convenience of its direct warranty service fulfillment. It uses in-house licensed and certified service technicians, and according to a representative, Sears Protect can send a technician to your home within 24 hours.

However, its exclusion of additional coverage options, limited plan availability in certain zip codes, and lack of BBB accreditation make other home warranty companies a stronger choice. One of our top recommendations is American Home Shield, which offers comprehensive appliance and system coverage. Where American Home Shield stands out, however, is its flexible service call fees and BBB accreditation.

Before signing up with a home warranty provider, we suggest requesting several quotes to compare coverage options and plan costs.

 


 

Sears Protect Home Warranty FAQ

How do I file a claim with Sears Protect Home Warranty?

When filing a claim with Sears Protect, you have two options: an online claims portal or a claims phone number. Each option is available 24/7. According to a representative, Sears Protect aims to send a service technician to your door within 24 hours of receiving your claim.

Is there a waiting period before coverage begins with Sears Protect Home Warranty?

Yes, there is a 30-day waiting period before you can file your first claim. Our research shows Sears Protect’s 30-day waiting period is the typical waiting period length most home warranty companies have.

What is a workmanship guarantee?

A workmanship guarantee is when a home warranty provider will fix a previously repaired appliance or system free of charge within a certain time frame. The typical workmanship guarantee lasts for 30 days after the initial repair. Certain providers, such as Liberty Home Guard and AFC Home Club, offer a longer workmanship guarantee.

Does Sears Protect Home Warranty cover roof-leak repairs?

No, Sears Protect doesn’t cover roof-leak repairs. The company focuses its coverage on major appliances and home systems rather than supplemental add-ons. If you need roof-leak coverage, consider other home warranty companies, such as American Home Shield and Liberty Home Guard.


How We Chose the Top Home Warranty Providers

Our team reviewed and researched dozens of home warranty providers, thoroughly analyzed sample agreements, and identified customer pain points based on analysis of customer reviews and interviews with industry experts. Our in-depth methodology guides our review process to provide transparent information about the companies we review.

During this process, we determined that the most critical aspects of a home warranty company include available service plans and add-ons, depth of coverage, plan cost, industry reputation, customer support infrastructure, and additional features. We also focused on the ability to choose your own contractor, upgrade your coverage package, transfer your plan to another owner, and cover roof leaks, high-end appliance brands, ceiling and exhaust fans, and faucets and fixtures.

Our research supported that plan coverage should carry the most weight, with customer support as the second-most important factor. Industry reputation, plan availability, and additional features were rated equally. We determined that price range, while worth considering, should not be the primary basis for choosing a home warranty provider for your home’s needs.