TruGreen Review (2024)

By Amanda Lutz Updated February 6, 2024

Get Estimate

Enter details in under 3 minutes

All products and services featured are independently selected by our editors. However, when you buy something through our retail links, we may earn an affiliate commission.

When it comes to maintaining a large lawn or fickle grass, there’s nothing more convenient than leaving your yard care to the professionals. Unlike a landscaping company, lawn service companies focus on the health of your soil, trees, and yard. The aim is to nourish your turf and give you a vibrant, lush outdoor space without bare patches or pests.

TruGreen is one of the most recognizable names in the lawn service industry, thanks to its widespread availability and impressive range of services. In this TruGreen review, we’ll spell out the company’s pros, cons, service programs, and customer reviews to help you make an informed decision on the best lawn care company for your yard.

Fast Facts About TruGreen

 


 

Benefits and Drawbacks of TruGreen

UpsidesDownsides

Comprehensive array of services from seeding to heavy machinery, such as for core aeration

Customer service has limited weekend hours.

Convenient mobile app for managing your lawn care

Offers natural lawn care, but no certified organic products

Available in 48 states

 


 

TruGreen Reviews

TruGreen holds a solid A-plus rating from the Better Business Bureau (BBB). We delved into 100 recent Google Reviews from multiple TruGreen locations spanning Idaho, Tennessee, Connecticut, and California. Many of the company’s positive reviews cited positive customer service experiences with friendly and experienced lawn specialists. Many reviews also praised the complimentary reservicing offered through TruGreen’s Healthy Lawn Guarantee

However, unsatisfied TruGreen customers often cited difficulty scheduling follow-up appointments or canceling services, as well as frequent calls from company reps to sell additional treatments. Here’s what homeowners across the nation said.

We have been with TruGreen for almost [two] years and are so pleased with their service. We had lost most of our lawn due to not regularly treating the lawn with weed/fertilizer treatments and watering often. It looks so much better than it [did] before. We recently had aerating and seeding done, but a lot of the seeds were washed away because of all the rain we had here the past week. They offered to come back and reseed again. They do truly care about your experience, and I cannot recommend them enough. —Nauzanene Jafari via Google Reviews

My experience with TruGreen has been a very positive one. They are always polite, informative, and do their job thoroughly. I am informed in advance of the day they will be coming out to do the job they have been hired for. If there needs to be an adjustment to that, a new day is scheduled without any hassle. —Paula Beebe via Google Reviews

I started the Tru Green service this year for my lawn. I am fairly pleased with the results of my lawn condition, but I am extremely unhappy with the Tru Green company as a whole. I have received calls, emails, salespersons at my door at 8:30 p.m. to “schedule” mosquito abatement, lawn aeration, tree spraying, sprinkler blowouts, and various other services. This company is relentless in their contacts, for this reason, I would not recommend their services… —Cheryl Whistler via Google Reviews

We had a lawn aeration service scheduled for between 11 a.m. and 1 p.m. for very specific reasons, one because my husband had a medical procedure the previous day. The service guy showed up using the loud equipment before 7:30 AM. waking us up and disturbing any neighbors who were not up yet. He then started to leave after just doing the front yard when we had contracted for both front and back. This does not leave a positive impression of this company. —Margo Komenar Donovan via Google Reviews

 


 

TruGreen Service Programs

TruGreen offers a wide variety of service programs to treat common issues yards face, such as compacted soil, bare patches, and a lack of nutrients in the soil. While the provider offers a broad range of options, it’s vital to note that local offices may vary slightly in the services they provide. Below are the lawn treatment offerings from TruGreen.

Lawn Plans

TruGreen offers four lawn plans for your lawn needs, completed throughout your region’s growing season. 

TruSignature Lawn Care Plan

TruSignature is TruGreen’s most comprehensive offering. It includes the following services:

TruComplete Lawn Care Plan

TruComplete is one of TruGreen’s most recommended offerings. It’s best for lawns that need full-service care. It includes the following treatments: 

TruHealth Lawn Care Plan

TruHealth suits lawns needing basic maintenance and pest prevention. It includes the following treatments:

TruMaintenance Lawn Care Plan

TruMaintenance is the best option for maintaining an already healthy lawn. It includes the following services:

The TruSignature and TruComplete plans include nine visits by TruGreen specialists during the growing season. The TruHealth plan typically includes eight visits, and the TruMaintenance plan includes seven visits. 

You can also request the company’s TruNatural Lawn Care Plan, a service that uses natural alternatives to synthetic lawn-care products.

Á La Carte Services

For less frequent lawn maintenance or add-on options, TruGreen offers stand-alone service programs:

TruGreen Service Pricing

We secret-shopped TruGreen’s pricing for a four-bedroom home and yard in Charleston, South Carolina. We found that standard plans ranged between $344 for TruMaintenance and $538 for TruComplete per year.

For an idea of pricing for á la carte services, we were quoted $141 for aeration, $463.95 for a year of tree and shrub services, and $531.65 for one year of TruGreen mosquito defense. As a reward to new customers, the company traditionally discounts the first application.

TruGreen Frequency of Service

Customers can personalize their treatment schedule with TruGreen, as the company offers flexible options in scheduling services.

 


 

TruGreen Lawn Care Ingredients

Most TruGreen lawn care plans use conventional ingredients for treatments, which can be harmful to children and pets. In fact, the company advises homeowners to let treatments dry before returning to the area. However, customers can request the TruNatural plan and receive 100% natural fertilizer treatments. 

Note that this plan does not include preemergent weed control, though TruNatural customers can opt for an application of traditional weed killer at no additional cost. For a home in Charleston, South Carolina, we were quoted $630.18 for a TruNatural plan.

 


 

Our Recommendation

Overall, TruGreen is our top recommendation for busy homeowners who want flexible service, a variety of plans, and the option to manage their policy on a mobile app. The provider also offers widespread service, unlike many regional lawn care companies, making it an excellent choice to consolidate lawn care for primary and secondary residences.

However, the scope of natural and organic care is limited. For eco-conscious homeowners who don’t mind getting their hands dirty, Lawnbright is another top choice for DIY lawn care with a variety of naturally based products.

 


 

Frequently Asked Questions

What is TruGreen?

TruGreen is a lawn care company with branches in 48 states across the continental United States. The company provides services to increase your yard health and grass strength through treatments including fertilization, aeration, weed control, seeding, and pest control.

Which is better, Lawn Doctor or TruGreen?

We spent days reading customer reviews, secret-shopping for quotes, asking questions to service representatives, and researching plans. We believe that TruGreen’s treatment options, widespread availability, and robust customer service make it an ideal choice for most consumers.

How much does TruGreen cost?

TruGreen plans cost different amounts depending on the size of your lawn, the region in which you live, and what treatments your yard needs. However, it’s typical to pay between $500 and $1,500 for a half-acre lawn and between $1,200 and $1,600 for a full acre, based on the secret-shopping quotes we obtained in two separate states.

What does TruGrueen actually do?

TruGreen provides specialized yearly lawn care plans. Its lawn specialists will come to your home to perform various lawn treatment services, depending on the plan you choose. Services may include fertilization, weed control, grub control, overseeding, aeration, and more. 

Can you cancel TruGreen at any time?

You can request to cancel TruGreen services any time by calling 844-768-0421. You cannot cancel services through your online account.

Is it cheaper to fertilize your own lawn?

It is typically cheaper to fertilize your own lawn rather than hire a full-service lawn treatment company. However, hiring a specialist such as TruGreen will save you considerable time and ensure that your lawn receives the correct treatment for its existing condition.

 

How We Chose the Top Lawn Care Services

We researched and analyzed widely available lawn care services, spoke with customer service representatives, and analyzed customer experiences based on hundreds of consumer reviews and call-listening sessions to find common pain points and lawn care service requests.

We also secret-shopped for quotes from six providers to simulate the customer experience with each process and compare pricing for similar services. Although lawn care offerings can vary based on seasonality and location, we reviewed and compared each provider’s service programs, frequency of service, customer support, options for pest and weed control, contact options, industry reputation, ingredients, and state availability.