U-Pack Review | 2024

By Amanda Lutz Updated March 5, 2024

There are many moving options to consider outside of hiring full-service movers. Booking a container rental service is a great intermediate choice between self-service and full-service moving. It allows you to access moving help and transportation without paying a premium for a full-service mover.

U-Pack Moving, in partnership with ABF Freight, is one of the best options for long-distance moves of almost any size. We’ve broken down U-Pack’s pricing structure, offerings, and general customer impressions for you to review.


Overview of U-Pack

Founded: 1997
State Availability: 50*
Standout Service: Trailer and container rentals
Deposit Required: None Required

*Plus Canada and Puerto Rico

Pros and Cons of U-Pack

U-Pack’s minimal service profile allows clients to exercise more control over their moves and final pricing. While it’s a good choice for long-distance moves, it lacks local moving options.

Pros

  • Provides three-day loading and unloading windows for all trailers and containers
  • Features a pay-for-what-you-use pricing structure
  • Offers moving labor options for all rentals

Cons

  • Offers no local moving option
  • Features limited storage options compared to other container companies

U-Pack Services

U-Pack is one of the leading options for container moves of all sizes. We noted that U-Pack’s website is easy to navigate and includes a location finder to search for the location nearest you. It offers a hands-off alternative to renting a moving truck and allows clients to freely structure their moves. Because of this, U-Pack has a limited service range, which includes the following offerings.

Trailer and ReloCube Rental

U-Pack services intermediate and long-distance moves to all 50 states, plus Puerto Rico and Canada. Its 8-foot ReloCubes can fit the equivalent of a small studio apartment, while its 27-foot trailers can fit a three-bedroom house. Its trailer rentals are priced according to volume. This means you won’t have to pay the full trailer rate if you only use half of your allotted space.

Moving Labor

You can use U-Pack’s online portal to hire moving labor to assist with loading, unloading, packing, and more. Your rates for service will largely depend on your location and often include minimum charges, which means you will pay the minimum amount even if your move takes less time. As is the case with a full-service moving company, we recommend that you always read the terms of service on your moving contract before signing.

Liability and Insurance Coverage

U-Pack provides moving coverage beyond the 60 cents per pound per item mandated by the moving industry. Its coverage offerings include the following:

Catastrophic Liability Coverage

Catastrophic liability coverage comes with the cost of your move and covers you at a maximum of $60,000 for a trailer and $7,500 per ReloCube. This coverage takes effect in the event of a trailer overturn, fire, or natural disaster.

Carrier Negligence

U-Pack sells tiered coverage plans at different rates. This coverage takes effect if your container or trailer driver is solely responsible for the loss of your goods.

$75: This rate covers you at $1 per pound per item, with total limits of $20,000 per trailer and $2,500 per ReloCube.

$125: This rate increases your coverage to $2 per pound per item. This coverage has a cap of $40,000 per trailer and $5,000 per ReloCube.

$175: The maximum coverage policy provides $3 per pound per item. The upper limit of this policy is $60,000 for a trailer and $7,500 for a ReloCube.


U-Pack Cost

U-Pack offers a straightforward pricing and quote process. You are not required to pay a deposit to reserve your trailer or ReloCube. You won’t pay a cancellation fee as long as you cancel your rental more than seven days before your move date. A $50 fee applies within that window and goes up to $150 if you have to cancel on the same day.

U-Pack charges fees based on the total space you occupy in its trailers. ReloCubes are priced at flat rates, no matter the space you take up. We received a quote for a small two-bedroom move from Boston to Cleveland that yielded two separate pricing figures. The first quoted price was for 15 feet of trailer space and totaled $1,540. The second quote was calculated using U-Pack ReloCubes. Three units rendered a final price of $2,705. Some clients opt for ReloCubes instead of trailers due to parking space availability near their homes.


What Homeowner Reviews Say About U-Pack

After reading numerous reviews, we noted that U-Pack customer feedback is largely positive across review platforms. Positive reviews mentioned that all units come as advertised with little to no hassle and at a lower cost than any national van line.

One of the Best Moving Services

“Everything went smoothly: setting up the process, incorporating changes to the itinerary, cube delivery, and pickup. It was one of the best moving… services I've experienced and halfway across the country.” Read more
Anonymous Customer via TrustPIlot

Very Professional

“I give 5 stars for the Upack. Service was fantastic right from the quote to the delivery. The best part was the customer service; they were very… professional unlike other packers guys. The quote I got from Salt Lake City to Plano was just 1400$. While comparing the price with other parties, they are like one fourth of it. The ReloCube was large enough to fit all the items of a two-bedroom. I will definitely hire them again if needed.” Read more
Ezhil A. via trustpilot

Highly Recommend!

Had a good experience. Everything arrived on time and everything came to our new place on time. The price they told us, is the price we paid. There… was no hidden charges. Highly recommended! Read more
Frank Tarpley via trustpilot

How U-Pack Compares to the Competition

Review the table below to compare our top recommended full-service moving providers.

Company Star Rating Best For Service Model BBB Rating Link
4.7
Our Rating
Overall Moving Carrier and broker B VISIT SITE
4.4
Our Rating
High-Value Goods Carrier and broker A VISIT SITE
4.2
Our Rating
Major Cities Broker B VISIT SITE
3.5
Our Rating
Condos and HOAs Carrier A+ VISIT SITE
4.5
Our Rating
Coordinated Moves Broker B VISIT SITE
4.9
Our Rating
Mobile App Carrier and broker A+ VISIT SITE
4.7
Our Rating
Customer Experience Carrier A+ VISIT SITE
4.8
Our Rating
Appliance Moving Carrier A+ VISIT SITE
4.8
Our Rating
Home Office Moves N/A A+ VISIT SITE
4.7
Our Rating
Expedited Moves N/A A+ VISIT SITE

Our Recommendation

U-Pack is an excellent choice for smaller, long-distance moves. Before booking your interstate or cross-country move, we recommend requesting free quotes from at least three full-service and self-service options. Having professional movers survey your goods and render moving quotes ensures that your bases are covered on moving day.


U-Pack FAQ

What is the minimum distance for a U-Pack move?

The minimum distance for a U-Pack move is 150 miles. If you need a local moving option, we recommend PODS or U-Haul for DIY moves.

How much can a ReloCube hold?

A ReloCube can hold 2,500 pounds or 308 cubic feet of household goods. This roughly equates to a single, well-furnished, midsize room.

Does U-Pack offer long-term storage?

Yes, U-Pack offers long-term storage. You can store your goods in a U-Pack ReloCube at a U-Pack facility for any length of time. You can purchase up to 120 days of additional storage if you’re moving with a U-Pack trailer.

Can I secure items in my ReloCubes?

Yes, you can secure items in your ReloCubes. All ReloCubes are outfitted with E-tracks on the inside. These serve as secure points where you can loop ropes and tie-down straps of up to a half-inch in diameter to secure goods.


How We Chose the Top Moving Providers

We researched and analyzed dozens of full- and self-service moving companies and formulated a moving review methodology based on a number of factors, including package options, pricing, and reputation. We also identified customer pain points based on customer-review analysis, proprietary consumer surveys, and interviews with former and current moving professionals.

Speaking directly to a representative at each company, we determined the number of package options available, the coverage provided, the types of moves available (long-distance, local, and international), and any extra perks offered, such as mobile apps, moving checklists, and 24/7 customer service.

We also gathered pricing data from each company and determined whether they provide ballpark estimates or binding quotes. Finally, to determine reputation, we evaluated companies based on their rating with the Better Business Bureau (BBB) and their overall score on Google Reviews.