Orkin Pest Control Review (2024)

By Amanda Lutz Updated February 2, 2024

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Nothing can disturb your peace of mind more quickly than a pest infestation. So whether you’re looking to prevent or eliminate a creepy-crawly concern, you’ll want to choose a reputable pest control provider to protect your home.

In our research on pest control, we read hundreds of reviews from real customers on third-party sites, listened to more than 100 hours of customer service calls, and secret-shopped for quotes, and we found that Orkin is one of the most recognizable and tenured providers in the pest control industry. Our comprehensive Orkin review offers details on treatment plans, reservicing policies, customer reviews, pros and cons, and how Orkin compares to other top pest control companies

 


 

Compare Pest Companies

Link Star Rating Monthly Cost BBB Rating
Terminix Visit Site
$45 A-
Orkin Visit Site
$59 A+
Hawx Visit Site
$50 A-
Terminix
Star Rating
Monthly Cost $45
BBB Rating A-
Visit Site
Orkin
Star Rating
Monthly Cost $59
BBB Rating A+
Visit Site
Hawx
Star Rating
Monthly Cost $50
BBB Rating A-
Visit Site
Providers
Star Rating
Monthly Cost
BBB Rating
$45
A-
$59
A+
$50
A-

 


 

Fast Facts About Orkin

 


 

Benefits and Drawbacks of Orkin

Here are a few of our top pros and cons for Orkin’s pest management services:

Pros

  • Provides a money-back guarantee during the first 30 days of service
  • In business since 1901, holding more than a century of experience
  • Offers online quotes and a library of pest resources

Cons

  • No live chat available for digital customer service.
  • Does not offer free or discounted initial inspections

 


 

Orkin Pest Control Services

All of Orkin’s general pest control services treat for 15 common pest issues, but your initial visit and price will be determined by the biggest potential pest issue you’re facing. This first service is the most aggressive and will be more tailored than the subsequent general visits. After the initial inspection and treatment, your Orkin services will be provided as bimonthly general pest control treatments. Note that service offerings may vary by region.

 


 

Orkin Reservice Guarantee

Orkin provides a thorough reservicing guarantee, promising to return free of charge for follow-up services if covered pests return between treatments. For example, if spiders appear between bimonthly services, an Orkin specialist would return before the next scheduled visit to reapply. The company also provides a 30-day money-back guarantee for those unsure whether pest control is right for them.

 


 

Orkin Pricing

Perhaps due to more than 120 years of experience, Orkin’s prices can exceed competitor rates, particularly for initial visits. For an accurate idea of pricing, we secret-shopped the company for a three-bedroom, three-bathroom house on an acre of land in Cincinnati. For Orkin’s general plan, we were quoted $216.50 without mosquitos for the first inspection and treatment and $94.83 per month for ongoing pest control. Our customer service representative noted that the price of the initial visit would be determined partially by the type of pest. While Orkin’s mosquito treatments start in April and end in October, they are charged monthly throughout the entire year. Initial mosquito treatment was $134, and $59 monthly after the first service.

We also had a member of our team test Orkin’s targeted pest removal services for a 2,000-square-foot, two-story home in the Raleigh area. They requested treatment for ants and spiders at a 2,000-square-foot home in Raleigh, North Carolina. Our team member was quoted a price of just over $350. Orkin requested credit card information over the phone to book the inspection and treatment.

 


 

Orkin Reviews

After analyzing hundreds of reviews across multiple third-party sites, we found that many positive reviews cited the proactive communication, professionalism, and timeliness of Orkin Pros. A member of our team tested Orkin’s services and had a similar experience. They were impressed by the technician’s professionalism and expertise. Upon arrival, the technician immediately asked if there were any children or pets living in the home. The technician answered questions and reassured our team member that all treatments were safe and nontoxic. The technician also explained each step of the treatment as they went through the home.

The few negative reviews we encountered mentioned opposite experiences: late arrival times or missed appointments with no notice. Below are a few representative reviews from Orkin customers.

I have had a great experience using Orkin since becoming a homeowner last year. We have a lot of foliage and an older home, and bugs are my biggest fear. I am so pleased with our service, and our technician. Thank you… for keeping our home bug free! —Erika Thomas via Google Reviews

My initial request was to get rid of a very busy gopher in my yard. Arrived well within the time the tech said he would and got right down to business. Explained what he would be doing, why, and what to expect. Then also treated the outside of the house for spiders, ants, wasps, earwigs, etc. Very professional, thorough and efficient. —Shannon McAllister via Google Reviews

Generally a good and reliable company. However, the service is half done. As an example[,] the focus hedge in my backyard is often not treated for whitefly[,] which is one of the reasons I got Orkin in the first place. Service could be better to match the prestige of the Orkin name. —Dhruv Khanna via Google Reviews

I do not care for people walking in and out of your house multiple times in shoes. We maintain a nice house. Management should train staff not to be presumptuous, but rather respectful to homeowners. Provide shoe covers and encourage your employees to be considerate. —Victoria Sanford via Google Reviews

 


 

How Orkin Compares to the Competition

Here’s how Orkin compares to other professional pest control options:

Link Star Rating Monthly Cost BBB Rating
Terminix Visit Site
$45 A-
Orkin Visit Site
$59 A+
Hawx Visit Site
$50 A-
Terminix
Star Rating
Monthly Cost $45
BBB Rating A-
Visit Site
Orkin
Star Rating
Monthly Cost $59
BBB Rating A+
Visit Site
Hawx
Star Rating
Monthly Cost $50
BBB Rating A-
Visit Site

 


 

Our Recommendation

If you need a professional exterminator, Orkin is an excellent choice for pest control. It offers more than 120 years of experience, a money-back guarantee within the first 30 days of service, and exceptional customer service in both reviews and our experience secret shopping. 

However, based on our extensive research across the industry, we recommend Terminix as the top national provider for pest control. Terminix tops our list based on its excellent reputation among third-party reviews, wide range of options for help over the phone and online, and comprehensive pest control services. We always recommend that you request quotes from multiple providers to compare personalized treatment plans for your home before deciding.

 


 

Orkin FAQ

What is the difference between Terminix and Orkin?

Terminix and Orkin are both excellent companies available in most states. Both offer 24/7 customer service, a wide variety of pest treatments, and a reservicing guarantee.Some differences between Terminix and Orkin are that Orkin offers a 30-day money-back guarantee and serves 47 states, whereas Terminix offers a live-chat option on its website; provides additional services for attic, crawl space, and insulation; and serves 45 states. While secret-shopping for homes across the nation, we also found Terminix’s general plan to be $10 to $20 less per month than Orkin’s.

Does Orkin really get rid of roaches?

Orkin provides reputable cockroach control services, but roaches can return. Homeowners can avoid a repeat roach infestation by keeping food in sealed containers; cleaning up dishes, food waste, and clutter; and avoiding leaks. Orkin also offers complimentary reservicing between treatments if cockroaches do return.

Is Orkin a good pest control company?

In our thorough review of top pest control companies, Orkin received one of the highest scores thanks to its history in the industry, excellent customer service options, and satisfied customer reviews across multiple third-party websites.

 


 

How We Chose the Top Pest Control Companies

Our pest control research process starts with analyzing customer reviews on third-party websites such as the Better Business Bureau (BBB), Trustpilot, and Google Reviews. We then do a deep dive into each company’s website, service plans, and available cost information. We also secret shop the companies we review, reach out to representatives, and request quotes.

From there, we compile the information we’ve gathered and compare each company using our in-depth pest control methodology and review criteria. This process uses a series of factors that are important to our readers, and we score each company depending on how well they perform in each factor. For instance, companies that offer more guarantees for their service earned more points than others, and pest control plans with a larger range of covered pests earned more points than ones with fewer.

After analyzing dozens of residential and commercial pest control businesses through this process, we were able to determine the best pest control companies on the market.