Jeld-Wen Windows Review

By Tamara Jude Updated February 6, 2024

Typically service cost ranges from $150$900.

Get Estimate

All products and services featured are independently selected by our editors. However, when you buy something through our retail links, we may earn an affiliate commission.

Since its founding in 1960, Jeld-Wen has grown to become one of the biggest window brands worldwide. The company manufactures windows and doors in 117 facilities across 19 countries. Its catalog includes popular window styles with energy efficiency upgrades to reduce your energy consumption. However, the company has received numerous negative customer reviews, particularly regarding a lack of customer support and communication.

Below, we’ll take a closer look at Jeld-Wen’s product line, pricing, and reputation so you can determine if it’s the right choice for your home.

Fast Facts About Jeld-Wen

Jeld-Wen Windows Reviews

Customer reviews provide insight into the quality of a company’s products, service team, and customer assistance. We’ve analyzed 100 Jeld-Wen reviews from Best Company and Yelp and detailed our findings below. 

Homeowners expressed satisfaction with Jeld-Wen’s products, praising their functionality and customization options. Several customers purchased their first replacement windows from Jeld-Wen and used the company again for other upgrades. Reviewers highlighted the windows’ quality and their improved energy savings. 

Negative customer reviews called out issues with the company’s warranties and available technicians. Customers expressed frustration about trying to make warranty claims for repairs and finding technicians to complete the work. Some homeowners tried contacting customer service, but their calls were never returned.

What Homeowners Say About Jeld-Wen

We’ve provided a sample of some customer reviews below.

“All windows and sliding doors in my new home are from Jeld-Wen. They work flawlessly and are easy to slide. Build quality and color selection are awesome too. I’ve shown my special large sliding door to friends and recommended Jeld-Wen. I’m planning to replace another window with either a sliding or accordion style door.” —Amrit N. via Best Company

“We built our house 13 years ago and installed Jeld-Wen windows. I could not be happier with not only the look of the windows, but also the quality and the overall way in which they help to regulate the temperature in our home. I will never use any other manufacturer other than Jeld-Wen. Thank you, Jeld-Wen!” —K.H.T. via Best Company

“Jeld-Wen abandons its customers once the purchase is made. We bought a whole house full of their highest-end windows and doors, and we cannot get any help finding a qualified repair person from the company or the dealer we bought from for repair or maintenance work. We understand that we will need to pay for this service, but we still can’t find someone trained to work on these windows and doors. The company offers no help. They have warranty technicians, but we cannot hire them to do this work for us. VERY FRUSTRATING.” —Randall R. via Yelp 

“Jeld-Wen will refuse to service warranty on windows. I just now received my screens a year later from install. Main front window shows cracks in corners, and the representative refused to have a technician come out to look. This is after three months of back and forth with them. Highly disappointing.” —Ryan B. via Yelp

Benefits and Drawbacks of Jeld-Wen

Upsides Downsides

Catalog includes aluminum, composite, vinyl, and wood windows and doors

No pricing information online

Customizable options including glass, hardware, colors, and grilles

No dedicated network of professional installers

NGBS Green- and Energy Star-certified energy-efficient selections

Pricing varies between authorized dealers and stores

Jeld-Wen Window Types Available

Jeld-Wen offers a catalog of simple yet stylish windows, including the following window types.

Jeld-Wen also offers a variety of exterior, interior, and patio door options, including all-panel, glass panel, Dutch, and sliding designs.

Jeld-Wen Energy Efficiency

Jeld-Wen provides energy-efficient glass and window frame options to help homeowners reduce their energy costs. Since 1998, the company has partnered with Energy Star to produce windows and doors that meet the U.S. Environmental Protection Agency’s standards. According to Energy Star, replacing old windows with Energy Star-certified products can reduce your energy bills by 12% on average. 

Jeld-Wen offers a variety of glass options with low-emissivity (low-e) coatings to reduce heat transfer and maintain optimal internal home temperatures. The company also offers argon gas and other upgrades to protect your home from extreme external temperatures. Jeld-Wen can customize its windows to specific geographical locations and weather conditions. The company offers five low-e window options:

Jeld-Wen Window Installation

Jeld-Wen doesn’t install its own windows or maintain a dedicated list of professional installers for its products. Instead, the company sells its products through authorized dealers and retail locations. You can visit these locations to see the products in person and test their functionality. In home improvement stores, you’ll be able to see the products available and choose the best options for your home. Many of these locations also have design consultants and trained installers to assist with your project. 

An installer will review your project plans and offer suggestions about the best products for your home and budget. Once you’ve decided on your windows, they’ll set an installation date. Many installers make an on-site visit either during the initial quote process or before the installation date. Window technicians will take final measurements of your windows to ensure they’re installed properly. Depending on the size of your project, the full installation could be completed in one day or over several days. 

You may be able to install windows yourself if you’re a skilled do-it-yourself (DIY) enthusiast. Since Jeld-Wen products are available at retail stores, you can purchase the products directly. This would be a good option for a small DIY project, such as two or three windows. We recommend hiring a professional windows installation company if you’re planning a large-scale windows upgrade.

Jeld-Wen Pricing and Costs

Jeld-Wen doesn’t list windows prices on its website. You’ll need to contact one of the company’s dealers to get cost information for your project. Jeld-Wen products are also available at retail stores such as Lowe’s or The Home Depot. Based on the pricing available on those sites, Jeld-Wen windows average between $150 and $900.

The company offers a product comparison guide on its website to compare styles and includes a dollar sign price point scale. The total cost of your replacement windows will vary based on the window product selected, any customization, and energy efficiency upgrades. 

Your selected window material will also impact your final cost. Jeld-Wen offers 12 styles of aluminum, composite, vinyl, and wood products. Here’s a breakdown of the available window materials and product lines

Aluminum Windows

Aluminum windows are durable, low-maintenance, and reasonably priced. However, they aren’t as energy-efficient as other window materials. 

Jeld-Wen’s Atlantic aluminum windows are tailored to homeowners in areas such as Florida and the Gulf Coast that experience moderate storms. These affordable windows come in two styles: single-hung and horizontal sliding. Both styles are customizable with two frame colors, specialty glasses, and grille designs. Jeld-Wen’s aluminum windows include a 10-year limited warranty with two years of labor coverage. There are no transferable coverage options. 

Composite Windows

Composite windows are made by combining wood, vinyl, or plastics to improve the material’s strength. Wood and vinyl are combined to create windows with minimal upkeep, excellent energy efficiency, and long-lasting durability. 

Jeld-Wen’s Auraline Composite windows offer twice the durability of vinyl and include scratch-resistant integrated colors. These windows work in all climates and include slimmer frames and bigger panes for maximum light. Homeowners can shop five styles and choose from three color options. Your windows are backed by a 10-year limited lifetime warranty, two years of labor coverage, and a 10-year transferable coverage.  

Vinyl Windows

Vinyl windows provide good energy efficiency, little maintenance, and moderate durability. Jeld-Wen vinyl windows are the most economical window options. The company’s vinyl catalog includes six styles that complement any architectural design and offer the largest range of window styles. Warranty coverage lasts as long as you own your home, plus two years of labor coverage. Vinyl windows also include 10-year transferable coverage protection.

Wood Windows

Wood windows offer the broadest range of customization and styles in the Jeld-Wen collection. These windows deteriorate faster than other materials and have the highest price tags. The company offers an extensive collection of wood and wood-clad options. Its wood windows include a 20-year warranty, two years of labor coverage, and 10 years of transferable coverage.

Get Estimates From Local Window Installers Near You
Just answer a few questions, and we’ll take care of the rest!

Our Recommendation

Though Jeld-Wen has a wide selection of window types, including energy-efficient options, we ultimately don’t recommend the company for a few reasons. Its lack of online pricing transparency is inconvenient for customers. It also has no certified installation team and doesn’t offer a labor warranty, which affects confidence in the product and installation quality.

Finally, the company has received many negative reviews. In particular, customers have reported that Jeld-Wen is difficult to reach after installation for ongoing service needs. While it has an online service request customers can fill out, there’s no phone number to call to speak with a real person. We recommend choosing a company with a certified installation team and more accessible customer support. See our list of best window brands for reputable options.

Jeld-Wen Windows FAQ

How long do Jeld-Wen window warranties last?

Jeld-Wen window warranties vary by product. Wood and wood-clad windows include a 20-year warranty. Composite and aluminum windows include 10-year warranties. Vinyl window warranty coverage lasts as long as you live in your home and remain the owner. All warranties have two years of labor coverage. Except for aluminum windows, all window options include a 10-year transferable warranty so you can transfer your coverage to the home’s new owners. 

Are Jeld-Wen Windows affordable?

Jeld-Wen offers a variety of window products at different prices. Vinyl and composite windows are its most affordable options. Pricing increases for other materials, such as wood and aluminum. On average, Jeld-Wen windows cost between $150 to $900 per window. These prices vary based on the window style and customizations. 

Does Jeld-Wen install its own windows?

No, Jeld-Wen doesn’t install its own windows. You’ll need to hire a professional window installer to complete your installation.

How We Chose the Top Window Brands

We researched and analyzed dozens of window manufacturers. We then crafted a rating system based on each brand’s standard and energy-efficient product offerings.

We spoke directly to representatives at each company to learn how the installation process works and determine how each brand personalizes its windows for each home. We also closely analyzed each company’s warranty options to ensure their product and labor guarantees match or exceed industry standards. 

Finally, we assessed the manufacturer’s years of experience and customer reputation. In addition, we analyzed the 100 most recent Google Reviews for each provider across various locations and branches.