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WindowWorks has served the Chicago area from its headquarters in Bolingbrook, Illinois, since 1996, providing energy-efficient window and door installation to homeowners. We looked at the company’s products, services, and online reputation to find out what customers can expect. Read our guide below to determine if WindowWorks is right for your window replacement project.
You can read our guide to the best window installation companies for information on other installers with quality products and great customer service.
Fast Facts About WindowWorks
- Founded: 1996
- Availability: Greater Chicago area
- Warranty options: Unlimited lifetime warranty
- Energy-efficient products available: Yes
- Get a quick quote: Visit WindowWorks’ site
WindowWorks Windows Reviews
We looked at more than 100 of the most recent customer reviews on Google Reviews and Yelp to gauge how WindowWorks customers feel about the company’s products, performance, and customer service. While the company has a 2-star rating out of 5 based on 209 Yelp reviews, it currently has 4.7 out of 5 stars based on 2,208 Google Reviews.*
Many negative reviews point to responsiveness issues, both in terms of communication with the company and turnaround time for delivery and project completion. However, many reviews report a positive customer service experience and the professionalism of the installers.
*Google Reviews and Yelp ratings are accurate as of March 2023.
What Homeowners Say About WindowWorks
Here’s what a few customers have to say:
“The installers were excellent and very friendly. They got right to work and cleaned up after windows were installed. Would recommend Window Works for new windows. I’m very happy with my new windows.” —Jackie S. via Google Reviews in December 2022
“WindowWorks did a fantastic job. They worked really fast with quality work. They were professional and clean. The product is great. Couldn’t be happier.” —Nina G. via Google Reviews in January 2023
“Took over 30 minutes to set an appointment for an install that has already two broken features. Customer service is slow and horrible. Not polite and messed up what day they were coming. Customer service and response was rude and chose to do nothing about it.” —Laura L. via Yelp on July 14, 2022
“This has been an awful experience from the beginning. In short, we have been given the run around and every single one of our set install dates have been rescheduled. We were supposed to have windows installed 4.5 months before our baby’s due date and now we are 4 days away from our due date with windows still missing. This company has gotten our order wrong and has been to our house twice now without the correct windows. Terrible company.” —R. Chapman via Google Reviews in March 2022
Benefits and Drawbacks of WindowWorks
Below are some advantages and drawbacks to using WindowWorks for your window project.
Benefits | Drawbacks |
|---|---|
|
Has an A+ Better Business Bureau (BBB) rating* |
Doesn’t provide cost information online |
|
Provides an unlimited lifetime warranty |
Serves customers in a limited area (Greater Chicago) |
|
Offers 0% interest and no payments for 12 months |
Takes a long time to complete projects and correct issues, according to some customers |
*BBB rating is accurate as of March 2023.
WindowWorks Window Types Available
WindowWorks says its Impreza Windows series features state-of-the-art engineering, energy efficiency, and aesthetic appeal. The company claims windows made with its Innergy fiberglass compo-site reinforcement are 400% stronger than standard vinyl windows and that its slim-line Impreza Window design provides up to 20% more light. WindowWorks offers custom paint finishes, 20 stock interior and exterior paint finishes, three grid options, and various window locks and cranks.
WindowWorks offers the following 11 popular window types:
- Awning windows: This window swings outward from a hinge at the top, creating an “awning” look from the exterior and blocking rain and falling debris.
- Bay windows: Bay windows include three large panes joined at an angle that extend beyond your home’s exterior wall.
- Bow windows: Bow windows have the same effect as bay windows but with more panes for a softer, curved appearance.
- Casement windows: These windows can swing or crank inward or outward, allowing for more ventilation.
- Custom windows: Windows can be crafted into many shapes, sizes, and configurations to suit your preferences.
- Double-hung windows: Double-hung windows have two operable sashes to raise the bottom up or lower the top down.
- Garden windows: Garden windows extend out similarly to bay and bow windows, but are typically smaller and enclosed with glass on the top and all sides.
- Hopper windows: This window type is the opposite of an awning window. It swings inward from a bottom hinge and is popular for basement windows.
- Octagon windows: This type of window features the classic octagon shape and is often used in bathrooms and foyers.
- Picture windows: Picture windows do not open. They are highly energy efficient while still providing enjoyable views.
- Slider windows: This window type has a hassle-free function and space-saving design that allow the glass to glide open.
WindowWorks Energy Efficiency
WindowWorks is an Energy Star partner. Its Impreza Windows series is designated as “Envirosealed” by the National Fenestration Rating Council (NFRC) thanks to the use of Duralite Spacer System technology for insulated glass sealing.
The Impreza series features foam-filled chambers, Solara 453 glass, and Duralite Spacer technology for greater energy efficiency, reduced condensation in winter months, and energy savings year-round.
WindowWorks Window Installation
WindowWorks has a three-step installation process:
- Appointment scheduling: When you first contact WindowWorks, a representative will talk to you about your project and timeline and will schedule an appointment.
- In-home consultation: Your dedicated sales representative will meet with you about which products are best for your goals, go over samples, and answer any questions you have. Your salesperson will take measurements and provide you with a detailed price estimate. If you choose to move forward, your installation date will be scheduled.
- Expert installation: Window installation will be completed by WindowWorks’ factory-trained and product-certified team of installers.
WindowWorks Pricing and Costs
WindowWorks does not offer transparency about its pricing on its website. Pricing is based on project scope, location, and window type. We couldn’t get a quote for the company’s windows and services without providing information and scheduling an in-home consultation. However, we noted that WindowWorks regularly offers limited-time specials on its products. It has relationships with leading financial institutions if you choose to finance your project. The company currently has a financing offer of 0% interest and no payments for 12 months.
You can get a sample quote by filling out an online form or calling the phone number listed to speak with a sales representative about pricing for your project.
Our Recommendation
Judging by positive customer feedback on Google Reviews, WindowWorks is a quality window company. Many customers cite that its products are durable and perform at a high level and say they were pleased with the company’s service. The company offers popular window types and provides an unlimited lifetime warranty, unlike some companies. Overall, WindowWorks is a reputable company for Chicagoans.
Whichever window installer you choose, we recommend carefully researching its products, speaking with a company representative about financing options, and getting a quote before making a commitment.
WindowWorks FAQ
How much does it cost to replace an existing window?
Window replacement costs vary by location, product, and project complexity. However, it typically ranges from $300–$1,200. See our guide to window replacement costs for more information.
What is the best company for window replacement?
There are many reputable window replacement companies to choose from. Consider your project goals, review company websites, and read customer reviews to determine which is the best fit for you. Check out our list of the best window brands for our recommendations.
How is WindowWorks’ customer service?
Customers on Google Reviews report an overall positive customer service experience with WindowWorks. Many customers say that the staff was friendly and knowledgeable and that their project was completed as expected or better.
How We Chose the Top Window Brands
We researched and analyzed dozens of window manufacturers. We then crafted a rating system based on each brand’s standard and energy-efficient product offerings.
We spoke directly to representatives at each company to learn how the installation process works and determine how each brand personalizes its windows for each home. We also closely analyzed each company’s warranty options to ensure their product and labor guarantees match or exceed industry standards.
Finally, we assessed the manufacturer’s years of experience and customer reputation. In addition, we analyzed the 100 most recent Google Reviews for each provider across various locations and branches.