WindowWorks Review | 2024 Guide

By Ross Bentley Updated May 29, 2024

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Overview of WindowWorks

WindowWorks has served the Chicago area from its headquarters in Bolingbrook, Illinois, since 1996, providing energy-efficient window and door installation to homeowners. We looked at the company’s products, services, and online reputation to find out what customers can expect. Read our guide below to determine if WindowWorks is right for your window replacement project.

You can read our guide to the best window installation companies for information on other installers with quality products and great customer service.

Below are some advantages and drawbacks to using WindowWorks for your window project.

Pros

  • Has an A+ Better Business Bureau (BBB) rating*
  • Provides an unlimited lifetime warranty
  • Offers 0% interest and no payments for 12 months

Cons

  • Doesn’t provide cost information online
  • Serves customers in a limited area (Greater Chicago)
  • Takes a long time to complete projects and correct issues, according to some customers

*BBB rating is accurate as of March 2024.


WindowWorks Customer Reviews

We looked at more than 100 of the most recent customer reviews on Google Reviews and Yelp to gauge how WindowWorks customers feel about the company’s products, performance, and customer service. While the company has a 2-star rating out of 5 based on 209 Yelp reviews, it currently has 4.7 out of 5 stars based on 2,208 Google Reviews.*

Many negative reviews point to responsiveness issues, both in terms of communication with the company and turnaround time for delivery and project completion. However, many reviews report a positive customer service experience and the professionalism of the installers.

*Google Reviews and Yelp ratings are accurate as of March 2024.

Here’s what a few customers have to say:

Would Recommend

The installers were excellent and very friendly. They got right to work and cleaned up after windows were installed. Would recommend Window Works for new windows. I’m very happy with my new windows.
Jackie S. via Google Reviews

Quality Work

WindowWorks did a fantastic job. They worked really fast with quality work. They were professional and clean. The product is great. Couldn’t be happier.
Nina G. via Google Reviews

Customer Service is Slow

Took over 30 minutes to set an appointment for an install that has already two broken features. Customer service is slow and horrible. Not polite and messed up what day they were coming. Customer service and response was rude and chose to do nothing… about it. Read more
Laura L. via Yelp

WindowWorks Products and Services Available

Types of Windows Offered

WindowWorks says its Impreza Windows series features state-of-the-art engineering, energy efficiency, and aesthetic appeal. The company claims windows made with its Innergy fiberglass compo-site reinforcement are 400% stronger than standard vinyl windows and that its slim-line Impreza Window design provides up to 20% more light. WindowWorks offers custom paint finishes, 20 stock interior and exterior paint finishes, three grid options, and various window locks and cranks.

WindowWorks offers the following 11 popular window types:

Energy Efficient Glass Options

WindowWorks is an Energy Star partner. Its Impreza Windows series is designated as “Envirosealed” by the National Fenestration Rating Council (NFRC) thanks to the use of Duralite Spacer System technology for insulated glass sealing. 

The Impreza series features foam-filled chambers, Solara 453 glass, and Duralite Spacer technology for greater energy efficiency, reduced condensation in winter months, and energy savings year-round.

Installation Process

WindowWorks has a three-step installation process:

  1. Appointment scheduling: When you first contact WindowWorks, a representative will talk to you about your project and timeline and will schedule an appointment.
  2. In-home consultation: Your dedicated sales representative will meet with you about which products are best for your goals, go over samples, and answer any questions you have. Your salesperson will take measurements and provide you with a detailed price estimate. If you choose to move forward, your installation date will be scheduled. 
  3. Expert installation: Window installation will be completed by WindowWorks’ factory-trained and product-certified team of installers.

WindowWorks Pricing

WindowWorks does not offer transparency about its pricing on its website. Pricing is based on project scope, location, and window type. We couldn’t get a quote for the company’s windows and services without providing information and scheduling an in-home consultation. However, we noted that WindowWorks regularly offers limited-time specials on its products. It has relationships with leading financial institutions if you choose to finance your project. The company currently has a financing offer of 0% interest and no payments for 12 months. 

You can get a sample quote by filling out an online form or calling the phone number listed to speak with a sales representative about pricing for your project.

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Our Recommendation

Judging by positive customer feedback on Google Reviews, WindowWorks is a quality window company. Many customers cite that its products are durable and perform at a high level and say they were pleased with the company’s service. The company offers popular window types and provides an unlimited lifetime warranty, unlike some companies. Overall, WindowWorks is a reputable company for Chicagoans. 

Whichever window installer you choose, we recommend carefully researching its products, speaking with a company representative about financing options, and getting a quote before making a commitment.


WindowWorks FAQ

How much does it cost to replace an existing window?

Window replacement costs vary by location, product, and project complexity. However, it typically ranges from $300–$1,200. See our guide to window replacement costs for more information.

What is the best company for window replacement?

There are many reputable window replacement companies to choose from. Consider your project goals, review company websites, and read customer reviews to determine which is the best fit for you. Check out our list of the best window brands for our recommendations.

How is WindowWorks’ customer service?

Customers on Google Reviews report an overall positive customer service experience with WindowWorks. Many customers say that the staff was friendly and knowledgeable and that their project was completed as expected or better.


How We Chose the Top Window Brands

We researched and analyzed dozens of window manufacturers. We then crafted a rating system based on each brand’s standard and energy-efficient product offerings.

We spoke directly to representatives at each company to learn how the installation process works and determine how each brand personalizes its windows for each home. We also closely analyzed each company’s warranty options to ensure their product and labor guarantees match or exceed industry standards. 

Finally, we assessed the manufacturer’s years of experience and customer reputation. In addition, we analyzed the 100 most recent Google Reviews for each provider across various locations and branches.